1 Sign in to Bonding
2 Connect your service desk
3 Invite your customer to connect
4 Now you’re connected!
Exchange service requests across company borders faster, easier, and more reliably than ever before. Then get back to doing what you do best.
With 1Bonding, initiating a secure ticket exchange doesn't require a lengthy access request process.
To exchange tickets with another company, you invite them to join the 1Bonding SaaS service. They receive a welcome pack to set up secure ticket exchange. Each 1Bonding subscriber configures their service desk connection and has full control over what data is shared and with whom. No need to request access.
Service Providers
Make service management integrations a competitive differentiator
It's all about the bond.
Transactional efficiency meets strategic collaboration.
On the 1Bonding platform any pair of companies can enter into an agreement to exchange tickets, forming what we call a 'bond'. A bond is more than a point-to-point integration. It's a strategic alliance that leverages synergies and optimizes operations across company borders.
Enterprises
Seamlessly connect your internal teams with your IT service providers
Bond Quickly Integrate any service management tools in hours. Not days or weeks. No expensive consultants or custom code. And after you’ve done it, new cross company bonds are easy thanks to 1Bonding’s unique normalization process. You’ll be more efficient, reduce on-boarding time, ensure better service and lower cost.
Remove the barriers to creating cross company service management integrations. Simply connect to 1Bonding and your secure broker enables you to bond with as many external parties as you need. You’ll all have full control of what tickets, incidents, and requests are shared, always. And what you share appears local on both sides of the bond, no matter what tools are used.
1Bonding ensures the successful delivery of the service management data that you need to provide outstanding service and shorter resolution times. All transactions are recorded in an audit trail so you can identify problems before they impact customer satisfaction. You’ll also have a test environment so you can check your set-up to be certain it works as expected.
Service management integrations are more critical than ever before. Ensuring seamless operations, data accuracy, efficient workflows, security, and scalability are the foundations for mission critical Service Management integrations.
1Bonding was designed to help you master these challenges – all in record time.
You’ll always have full control of what tickets, incidents, and requests are shared. And after you’ve made your first integration, creating new bonds with additional partners are even easier. You’ll be more efficient, reduce on-boarding time, and ensure better service, all while reducing cost.
Setting up 1Bonding is easy. Let’s say you are a Service Provider who wants to integrate your Service Desk with a customer’s.
First, you’ll select your Service Desk from a long list of supported options.
A 1Bonding Secure Broker will be automatically provisioned, serving as your private broker for secure data exchange. You’ll configure your Secure Broker with your URL and service desk credentials.
1Bonding will validate that your configuration is correct. You’ll always have full control of access to your system and your data.
Now that you’ve set up 1Bonding, you’re ready to integrate your Service Desk (or as we call it, “bond”) with your first customer.
Simply send them an invitation directly from the 1Bonding portal.
When your customer accepts your invitation to bond they will go through the same process to connect their service desk to 1Bonding that you did.
Since your customer will have their own Secure Broker, you don’t need to ask them for Service Desk credentials or API access – 1Bonding eliminates the need to share that information. Just like you, your customer always stays in control of their data and with whom it is shared.
1Bonding is designed to enable as many customer connections as your business requires. Have a new customer? Since you are already connected to 1Bonding, your work is already done. Simply send them an invitation to connect.
With 1Bonding, you’ll standardize all your service management integrations and manage them centrally.